Word Topia Support

How to play Word Topia, solve common problems and prepare an email to the team.

Updated

Contact the Word Topia team

App support: support@matrixbreach.com. The company footer uses the general contact address.

This opens your email app with a draft. Review it and press Send. You can attach screenshots there.

Gameplay help and troubleshooting

Selecting words

Look for a listed word along a straight path. Swipe from first to last letter, or tap the first and last letters. Later boards include diagonals and backwards words. Found words are visibly marked; an already found word does not grant another completion reward. If a selection fails, check the exact endpoints, spelling and that it is a current target. Rotate turns the board 180 degrees for free.

Hint, Burst Hint and Focus

Choose Hint, choose an unfound word, then Starting letter, Direction or Full word. Each newly revealed word/tier costs one regular Hint; Direction points from its starting letter. Burst Hint marks up to three unfound starts without solving them. Focus fades up to five filler letters and preserves target letters. Previously unlocked effects remain available on resume/replay without another spend.

Empty counters and saved extras

Each tool has its own three free uses per 72 hours from first activation—not three per day. Offers show free/saved counts and refill time. Free pools refill to three without accumulating; saved ad extras persist. Free uses are spent first. At zero, choose an optional ad for one saved use of that tool, then activate it yourself. Another tool’s allowance is unaffected.

Ads, missing rewards and save errors

Check connectivity and retry later; ad availability is not guaranteed. No ad or dismissal without an earned reward grants nothing. A reward must be confirmed and saved before it is usable. If a save fails, retain the app/data and record the message/time for support; do not repeatedly replay ads or clear storage. Never click a live ad merely to test rewards. Current debug builds use Google test advertisements; production serving remains gated.

A level remains locked

Complete preceding levels normally, or unlock the selected locked campaign level with one completed rewarded ad or 25,000 coins. Unlocking later does not complete earlier levels. The selected level and successful saved reward matter; no-fill/dismissed ads grant no unlock.

Daily calendar, UTC and Replay

Daily dates change at 00:00 UTC, which can differ from your local date. Use Play Daily Puzzle to choose Classic, Easy, Pro, Pro Max or Time Trial. Past available dates remain playable; future dates are locked. Each category tracks completion and one first-clear coin reward. Any category earns the date’s daily star. A completed category shows Replay; replays do not repeatedly award first-clear coins. Bundled puzzles are finite, not an unlimited stream of unique authored boards.

Time Trial and pausing

Campaign and ordinary daily categories are untimed. Time Trial starts with three minutes; an optional elapsed timer is separate. Extra Minute adds 60 seconds once per board for 1,500 coins or a saved regular Hint, not the three free Hint uses. Pause stops gameplay time and conceals/blurs the board and words. Resume continues; Restart asks for confirmation; Save & Exit preserves play. Home Resume opens the unfinished campaign level; Daily has its own entry.

Progress, balances and device changes

Progress, coins, saved tools, discoveries and favorites save automatically on this device. If a balance looks wrong, note the board/reward and error before contacting support. Do not clear storage or reinstall as a first step: there is no account/cloud recovery or manual JSON import/export and no guaranteed transfer.

Appearance, controls and privacy choices

Me → Settings contains light/dark appearance and available sound, haptics, timer, word-selection and accessibility preferences. Tap endpoints remain available as an alternative to swiping. Me → Privacy Preferences → Ad privacy choices opens available advertising choices. Me → Help provides guidance. Delete local progress is under Me → Privacy Rights and also Settings.

Purchases and restoration

Real purchases and Restore Purchases are unavailable. Debug store previews charge no money. There are no live paid coin packs, subscriptions or Remove Ads product.

Meanings and corrections

Words includes sourced meanings, search and favorites. For a correction, send the word, displayed definition, chapter/category and WordNet source identifier if shown. Content is not presented as a certified dictionary. Me → About Game → Licenses & credits provides native notices; full public notices are also linked on the Licenses page.

What to include in a bug report

  • Word Topia version/build, device manufacturer/model and Android version.
  • Campaign level or daily UTC date/category; tool involved.
  • Steps to reproduce, expected and actual result, approximate time.
  • Optional screenshot with unrelated personal information removed.

Do not include passwords, one-time codes, payment details or a complete personal device backup. Opening an email draft does not send it. You review it, add attachments if useful, and press Send in your email app. No logs or screenshots are automatically attached.