Data and deletion

Before removing data

Deletion can permanently remove puzzle entries, notes, active-game history, elapsed time, assistance records, completions, daily dates, stars, streaks, awards, trail completions, virtual coin balance, saved earned hints and inactive legacy resource/refill history (not an active free allowance), independent lesson/guide progress, tutorial resume/completion and tutorial-audio preferences, settings, onboarding/Terms acceptance and locally saved support drafts. Support cannot promise recovery. If you are troubleshooting, try the support steps first.

Delete local progress in the app

1. Open Me → Privacy Rights → Delete local progress.
2. Read the confirmation and continue only when ready to remove the profile’s data.
3. The app removes active save generations, the temporary save file and preserved recovery copies belonging to that profile, then starts a fresh local profile.

This includes your coin balance, saved earned hints, inactive legacy resource/refill history, independent lesson/guide progress, tutorial resume/completion and tutorial-audio preferences, challenge-trail progress, onboarding/Terms acceptance and locally saved support drafts, plus inactive legacy development records in those profile files. A fresh profile receives the configured starter resources; deletion is not a way to recover the old balance or puzzle. The action does not remove unrelated files belonging to other profiles or applications.

Separately managed operating-system backups, emails already sent to MatrixBreach and information independently held by website, email or platform providers are unaffected. Those require their own controls or requests.

Android system alternative

Open Settings → Apps → Sudokuzy → Storage (or Storage & cache), then choose Clear storage or Clear app data. Menu names vary. This removes local app data; Clear cache is different and does not serve as a full progress-deletion action.

Uninstalling can also remove local app data. Separately managed backups may require separate removal, and reinstalling does not guarantee restoration. See Android’s storage guidance.

iPhone or iPad testing builds

For an iOS testing build, open Settings → General → iPhone Storage (or iPad Storage), select Sudokuzy and choose Delete App. This removes the app and related local data. Offload App keeps documents and data and is not equivalent to deletion.

Existing iCloud or computer backups are managed separately; consult their controls if you also want to remove backup copies. We cannot guarantee recovery. See Apple’s storage guidance. This does not imply public App Store availability.

Support correspondence and provider records

Email support@matrixbreach.com to request access, correction or deletion of information sent to MatrixBreach. Identify the relevant correspondence with only the information necessary. We may need proportionate clarification before acting. Relevant legal recordkeeping obligations can affect removal.

Correspondence is retained for the enquiry, required records or disputes under company policy. Use the relevant platform/provider controls for information independently held by them. Removing local game files does not erase those records.

The email link opens a draft; you must send it. This page has no automatic deletion form and cannot remotely erase local app storage.

Questions and privacy

Contact support@matrixbreach.com if you are unsure which method applies. Read the Privacy Policy for app-local, website and support information. No account or personal information is required to read these public instructions.